Customer & Field Service Technologies Manager
US–NJ–Princeton, Vacancy ID JR-4820
Changing lives. Building careers.
Integra LifeSciences is a global medical technology leader in neurosurgery and regenerative medicine driven by our purpose of restoring patients’ lives. The company offers a broad portfolio of products and innovative solutions for dural access and repair, cerebral spinal fluid management and neuro-critical care. Its regenerative tissue technologies include products that address soft tissue, peripheral nerve and tendon repairs and for the treatment of acute and chronic wounds, burns, as well as for plastic and reconstructive surgery.
Founded in 1989 by Richard E. Caruso, the company is headquartered in Princeton, New Jersey. Today, Integra LifeSciences has grown immensely, with more than 4200 employees worldwide as well as offices, manufacturing and research facilities in Asia, Australia, Europe, Middle East, and the Americas.
Changing lives. Building Careers.
Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what’s possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care.
Integra Life Sciences is looking for a Manager of Customer & Field Service Technologies with a proven track record of driving alignment across Customer Service and Field Service teams to deliver streamlined digital experiences. This role would lead the business through process centered discussions driving improvement by generating integrated technology solutions that directly touch our customers during and after their buying journeys.
SUPERVISION RECEIVED
This role will report to the VP of IT Business Engagement and be part of various extended leadership teams to help align the organization towards a consolidated enterprise technology roadmap.
SUPERVISION EXERCISED
This role will begin as an individual contributor role with potential to establish a team as the function matures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Engages, develops, maintains relationships with business leaders across the organization to quantify demand for IT support and technology enablement.
- Creates business cases in partnership with corresponding business function and aligns with financial calendar to ensure timely submission of new proposals.
- Documents business requirements, As-Is business processes, To-Be business processes, and major desired business outcomes from new technology deployments.
- Analyzes information pertaining to complex business problems and make recommendations for the implementation of new systems and procedures.
- Works across IT teams to drive alignment on priorities, constraints, and dependencies, and factors in organizational capacity into long term business planning of IT projects.
DESIRED MINIMUM QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill and/or ability required for his position.
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Education: Bachelor’s Degree in a Technical or Business field, Master’s Degree Desirable
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Preferred Certifications: Process Excellence / Six Sigma / Lean / Organizational Change Management / PMP / ITIL / Business Analyst Training
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Experience:
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Minimum 10 years’ experience in the Life Sciences, Pharma, MedTech, or Biotech industries
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Minimum 5 years’ experience working in, or supporting business functions: Digital Marketing, Commercial Teams, Customer Service, Field Service, and/or Planning.
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Extensive experience continuously improving business processes (e.g., Lean, process excellence, value stream mapping)
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Preferred: Management Consulting experience; executive presentation skills
Additional Information:
This is a hybrid role, and the ideal candidate will be based out of Princeton, NJ. The hybrid schedule requires in-office presence on Tuesdays, Wednesdays, and Thursdays, with the option to work remotely on Mondays and Fridays.
Integra LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status.
This site is governed solely by applicable U.S. laws and governmental regulations. If you'd like more information on your rights under the law, please see the following notices:
EEO Is the Law | EOE including Disability/Protected Veterans
Integra LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at careers@integralife.com.
Integra – Employer Branding from Integra LifeSciences on Vimeo
OUR PRODUCTS
We are proud of our 25 year heritage as a leader in regenerative medicine. Today, our scientific innovation and diverse product portfolio continue to help patients and surgeons around the world.
OUR CULTURE
We have an entrepreneurial, small company feel, yet deliver big company results. Your ideas – big and small – are welcome here. We embrace change and reward our people who are committed to making Integra a stronger company.
OUR VALUES
We believe how we do things is as important as what we do. Our Values guide how we work and how we act towards our customers, patients and each other every day. We value Our People, Integrity, Excellence, Embracing Change, Decisiveness and Teamwork.
Accolades
Integra LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status.
This site is governed solely by applicable U.S. laws and governmental regulations. If you'd like more information on your rights under the law, please see the following notices:
EEO Is the Law | EOE including Disability/Protected Veterans
Integra LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at careers@integralife.com.
Please see our Privacy Policy. Use of this site constitutes your consent to application of such laws and regulations and to our Privacy Policy. Your use of the information on this site is subject to our Terms of Use. You should view the News section and the most recent SEC Filings in the Investor section in order to receive the most current information made available by Integra Life Sciences. Contact Us with any questions or search this site for more information.
© Copyright 2024 Integra LifeSciences Corporation. All Rights Reserved.
This site is governed solely by applicable U.S. laws and governmental regulations. If you'd like more information on your rights under the law, please see the following notices:
Please see our Privacy Policy. Use of this site constitutes your consent to application of such laws and regulations and to our Privacy Policy. Your use of the information on this site is subject to our Terms of Use. You should view the News section and the most recent SEC Filings in the Investor section in order to receive the most current information made available by Integra Life Sciences. Contact Us with any questions or search this site for more information.
© Copyright 2024 Integra LifeSciences Corporation. All Rights Reserved.
